Refund and Returns Policy – Xylotis.xyz

At Xylotis.xyz, we strive to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions and process for returning items and receiving refunds. Please read this policy carefully before making a purchase.

Eligibility for Returns

  1. Condition of Items:
    • Items must be unused, undamaged, and in their original packaging.
    • All accessories, tags, and documentation must be included.
  2. Return Timeframe:
    • Returns are accepted within 30 days of receiving your order.
  3. Non-Returnable Items:
    • Clearance items, customized camping gear, and gift cards cannot be returned unless defective.

Return Process

  1. Initiating a Return:
    • Contact our support team at info@xylotis.xyz with your order details and reason for the return.
    • Our team will review your request and provide a Return Authorization (RA) number along with return instructions.
  2. Shipping the Return:
    • Customers are responsible for the return shipping cost unless the item is defective or incorrect.
    • Use a trackable shipping service to ensure the safe return of your items.
  3. Inspection:
    • Once we receive the returned item, it will be inspected to ensure it meets the return conditions.

Refund Policy

  1. Refund Eligibility:
    • Refunds are issued for items that meet the return criteria.
    • Refunds will be processed to the original payment method.
  2. Processing Time:
    • Refunds are typically processed within 5–7 business days after the returned item is received and inspected.
  3. Shipping Costs:
    • Original shipping charges are non-refundable unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective or incorrect item:

  1. Contact us immediately at info@xylotis.xyz with photos of the issue.
  2. We will arrange for a replacement or provide a full refund, including shipping costs.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Contact Information

For further assistance with returns or refunds, please contact us:

  • Address: 100 Nonc Eds Ct, Chauvin, LA 70344, États-Unis, USA
  • Phone: (318) 567-9785
  • Email: info@xylotis.xyz

Thank you for shopping at Xylotis.xyz. We appreciate your trust in our camping products!