Sales Policy – Xylotis.xyz

Welcome to Xylotis.xyz! Our Sales Policy outlines the terms and conditions for purchasing camping equipment from our website. Please review this page carefully to understand your rights and responsibilities when shopping with us.

Contact Information

If you have any questions or concerns regarding this Sales Policy, feel free to contact us through the following:

  • Address: 100 Nonc Eds Ct, Chauvin, LA 70344, États-Unis, USA
  • Phone: (318) 567-9785
  • Email: info@xylotis.xyz

Order Process

  1. Placing an Order:
    Customers can browse and add products to their cart. Once ready, proceed to checkout and provide accurate shipping and payment details.
  2. Order Confirmation:
    After placing an order, you will receive an email confirmation. This email serves as proof of your purchase.
  3. Payment Methods:
    We accept major credit cards, PayPal, and other secure payment methods. Payments are processed securely to protect your information.

Shipping Policy

  1. Delivery Locations:
    We ship to locations within the USA. International shipping is currently unavailable.
  2. Shipping Timeframes:
    Orders are processed within 1–2 business days and typically delivered within 5–7 business days, depending on your location.
  3. Shipping Costs:
    Shipping fees are calculated at checkout based on the order size and destination.
  4. Tracking Your Order:
    Once shipped, a tracking number will be provided via email for real-time updates.

Return & Refund Policy

  1. Eligibility for Returns:
    Items must be unused, in their original packaging, and returned within 30 days of receipt to qualify for a refund or exchange.
  2. Non-Returnable Items:
    Customized or clearance camping products are non-returnable unless defective.
  3. How to Return Items:
    Contact us at info@xylotis.xyz to initiate a return. We will provide a return authorization and instructions.
  4. Refund Processing:
    Refunds are processed within 5–7 business days after receiving the returned item. Refunds will be issued to the original payment method.

Warranty Information

Many of our camping products come with manufacturer warranties. Please refer to the product description or contact us for specific warranty details.

Customer Support

We are committed to ensuring your satisfaction. For inquiries or assistance, reach out to our support team at (318) 567-9785 or info@xylotis.xyz.

Policy Updates

This Sales Policy may be updated periodically. Any changes will be posted on this page with the updated effective date.

Thank you for choosing Xylotis.xyz for your camping needs. We look forward to serving you!